Self-service Touch Screen Machine

One-Stop Government Service Hall Queue System: Integrated Multi-Service Ticket & Document Scanner Case Study
1. Background
Government service centers face challenges with repetitive queuing for different procedures. This solution combines multi-service ticketing and document scanning, reducing average processing time from 45 to 15 minutes while increasing counter utilization by 60%.

2. System Architecture

(1) Hardware

Multi-function kiosk: Integrated ID card/social security card readers.

Document scanner: 5MP resolution, 0.3s/A4 page scan speed.

Dual-screen terminal: Staff interface + public confirmation display.

(2) Software

Smart form system: Auto-fills ID info into 20+ common forms.

Parallel approval: Auto-forwards data to relevant departments upon ticketing.

3. Workflow

ID recognition

Business registration

Property transfer

Citizen takes ticket

Auto-match combo services

Select services

License+seal+tax registration combo

Deed query+transfer+tax payment combo

Upload materials via scanner

Multi-department parallel approval

4. Scanner Specifications

5. Outcomes (Provincial Capital Case)

Efficiency:

Combo services increased from 12% to 58%

Duplicate submissions reduced by 83%

Feedback:

Satisfaction rose from 76% to 94%

Average "service trips" decreased from 3.2 to 1

6. Special Scenarios

Tolerance processing: System generates deficiency notices while preserving queue position for non-critical missing materials.

Elderly support: Large-font UI + voice guidance with remote family assistance via QR code.

7. Security

SM4 encryption for sensitive data transmission.

Blockchain-based audit trails tracking all operator actions.