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Hardware selfservice intelligent queue screen machine management system
- Installation: Vertical;
- Screen: Touchscreen;
- Operating System: Android; Windows;
- Size: 15.6''; 19''; 21.5'';
Detailed explanation from ticket dispenser to display screen
A queue management system (QMS) is a self-service terminal widely used in banks, hospitals, government halls, and other public service venues. It aims to optimize service processes, reduce waiting times, and improve operational efficiency. The system consists of multiple hardware components, including touchscreen ticket dispensers, window displays, voice calling systems, service evaluators, and wireless call buttons. Below is a detailed breakdown of its core hardware configurations and features.
1. Touchscreen Ticket Dispenser (Self-Service Terminal)
The ticket dispenser is the core entry point of the system, allowing customers to select services and obtain queue tickets. Key hardware includes:
Industrial-Grade Touchscreen: 17~43-inch capacitive touch panel, multi-touch support, scratch-resistant, suitable for high-frequency use.
Thermal Printer: High-speed ticket printing (≤3 seconds per ticket), supports 58mm/80mm paper width, auto-cutter function.
Multi-Window Screen: 32~55-inch LCD screen, supports split-screen queue info and advertisements.
Ensures data synchronization between components, supporting RS232, TCP/IP, and other protocols.
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